How to appeal a Highmark neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval denial

The framework that applies to your appeal

Federal law gives you the right to a full and fair internal appeal, then an external review by an independent third party.

Highmark-specific note: Operates BCBS in PA (western), WV, DE, NY (western). Owns Allegheny Health Network.

What Highmark's policy requires for neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval

Cited policy: BCBS medical policy Neuropsychological Testing + Anthem clinical guideline Psychological and Neuropsychological Testing

DSM-5-TR ASD criteria considered; multi-method evaluation per APA Specialty Guidelines; ADOS-2 + ADI-R + cognitive + adaptive testing as gold standard.

How Highmark denies neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval — and how to counter it

Where Highmark pushes back: 1) 'Comprehensive battery excessive — clinical interview adequate'; 2) 'ASD already diagnosed by pediatrician'; 3) Hours/CPT codes denied for multi-method approach.

Counter-arguments that hold up: ADOS-2 + ADI-R are NIMH/CPEA-endorsed gold standard for ASD diagnosis and are required by school IEP teams + state developmental services + most early-intervention programs. Without standardized comprehensive eval, downstream services (ABA, speech, OT, IEP) cannot be authorized. APA Specialty Guidelines for Clinical Neuropsychology + DSM-5-TR criteria require multi-method assessment. Submit referral with explicit statement of services to be triggered by diagnosis. ERISA MHPAEA parity argument applies.

What Highmark typically denies for neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval

Across Highmark's commercial and Medicare books, denials cluster around a small number of patterns. For neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval, expect:

• Prior auth on biologics
• PA on advanced imaging
• OON balance bills

Treatments most often denied in this category

These are the neuropsychological & psychological testing — adhd, tbi, dementia, asd, presurgical eval treatments most often flagged for prior auth, step therapy, or medical necessity review:

• Comprehensive neuropsych battery
• ADHD neuropsych eval
• Post-concussion / mTBI eval
• Moderate-severe TBI eval
• Dementia workup
• ASD diagnostic eval

How to submit the appeal to Highmark

1. Read the denial letter — note the exact denial reason code and the appeal deadline (180 days from the date on the letter).
2. Gather supporting documentation: physician letter of medical necessity, relevant clinical notes, peer-reviewed citations supporting the treatment for your indication, and the policy or coverage document Highmark cited in the denial.
3. File the appeal through Highmark's portal (members: https://www.highmark.com ; providers: https://www.highmark.com/provider). Standard decision returns within 30 days; expedited urgent appeals return within 72 hours.
4. If denied again, request external review by an independent reviewer within 4 months of the final internal denial. In PA, the state insurance department coordinates external review for fully-insured plans; ERISA self-funded plans use a federal external review through DOL/EBSA.

Clinician or prior-auth team handling this on the practice side? See Highmark's prior-authorization criteria by drug: Highmark PA criteria on ApprovalHelp.