We're here for the in-between moments.
A denial just landed. You probably have questions. These are the most common ones. Tap any answer for the full explainer.
Will my doctor sign the appeal letter?
Your treating clinician decides whether the facts are accurate and whether to sign. DenialHelp gives you a clinician-reviewable draft, identifies unresolved facts, and provides a case-scoped invitation; it cannot promise that a clinician will sign.
How it works →Money-back guarantee
A refund requested within 7 calendar days of payment is processed automatically. Later requests are reviewed under the Terms. The policy does not promise a payer outcome; the pricing page shows the route and exclusions before payment.
See pricing →How long until I hear back from the insurer?
Response times depend on the plan, program, state, review level, and whether the matter qualifies as urgent. We show the source and confidence for a candidate date and ask you to verify it against the actual notice before relying on it.
External review (after internal denial) →What if my first appeal is denied?
The next route may be another internal review, external review, a program-specific process, a regulator, a claim correction, or professional legal help. DenialHelp keeps levels connected and explains the route supported by your actual notice.
Learn about external review →Is my information safe?
Case data is encrypted in transit and at rest, sensitive access is audited, and vendor use is limited by service and data class. Security, contract, AI, and retention boundaries are published in the current security register.
Security details →Was I hit with a surprise bill?
If your denial is for emergency care, an in-network facility with an out-of-network provider, or air ambulance, the federal No Surprises Act may apply. Run our 4-question check.
Check now →Returning user — find my appeal
We email you a recovery link. If you misplaced it, request a new one.
Recover access →Still stuck? Email help@denialhelp.com. We read every message.