Frequently asked questions
Can't find what you're looking for? Email hello@denialhelp.com.
How much does an appeal cost?+
$39 for a first-level appeal. $59 for a second-level appeal. $79 for an external-review package. $99 for a No Surprises Act IDR package. Before payment, we identify the package, what you receive, what remains your responsibility, and the applicable refund terms. Hardship assistance is available before checkout.
Will my doctor sign and send the letter?+
Only your treating clinician can decide whether the facts are accurate, whether the clinical position is theirs, and whether to sign or file. DenialHelp prepares a reviewable draft and case-scoped invitation, but does not promise a signature or a turnaround time.
Is my information safe?+
Case data is encrypted in transit and at rest and sensitive access is audited. Each vendor and AI route has a service-specific data boundary; an agreement with a vendor does not automatically cover every service it sells. The security page publishes the reviewed register and current retention boundaries.
What treatments do you cover?+
The condition directory shows common examples across medication, procedure, imaging, fertility, behavioral-health, and other denials. A directory entry is not a promise that every plan or denial is appealable; intake first classifies the actual notice and route.
Which insurers do you handle?+
DenialHelp can organize denials from many US plan types, but it does not claim universal plan coverage. The actual notice, governing program, state, plan terms, review level, and available evidence determine whether the service can prepare the requested package.
How long does it take?+
Time depends on document readability, missing facts, payment or hardship review, and required clinician verification. Filing windows also vary; a candidate deadline is shown with its source and confidence and must be verified against the notice and applicable rules.
What's the difference between first-level, second-level, and external review?+
An internal appeal asks the plan to reconsider. Some plans or programs offer another internal level. An external review is performed outside the plan when the case and governing process qualify. Your denial notice controls the route; DenialHelp does not assume every case has every level.
Do you guarantee approval?+
No. Outcomes depend on the plan, evidence, clinical review, governing rules, and payer decision. Any refund promise concerns DenialHelp's ability to produce the package described at checkout; it is never a guarantee that an insurer will approve care or payment.
Can prescribers / clinics use DenialHelp?+
Yes — ApprovalHelp is our separate clinician product (a service of DenialHelp, LLC), built for clinical workflow. See /for-clinicians for details.