CARC 140: Patient/Insured health identification number and name do not match.
Patient/Insured health identification number and name do not match.
CARC 140 is the code your insurance company used to explain why your claim was reduced, denied, or paid less than expected. It appears on your Explanation of Benefits (EOB) — the statement your plan sends after a claim is processed. Here's what it means for you and what you can do about it.
What CARC 140 means
The official X12 description is: “Patient/Insured health identification number and name do not match.”
In plain language: Patient/Insured health identification number and name do not match.
What to do next 140
Appeal with documentation specific to this code. The provider's billing office can help clarify what the carrier wants.
DenialHelp helps organize a source-linked draft from the denial notice and confirmed case facts. The patient and treating clinician must verify the governing review rule, current payer policy, clinical sources, attachments, destination, and deadline.
CARC 140 group codes explained
On the 835 ERA, CARC 140 appears alongside a group code that signals who is financially responsible for the adjustment. CO (Contractual Obligation) — Contractual write-off. The provider agreed to the rate. Patient does NOT owe this amount.
Frequently asked questions
What does CARC 140 mean?
Patient/Insured health identification number and name do not match. In plain language: Patient/Insured health identification number and name do not match.
Is CARC 140 appealable?
Yes — CARC 140 is one of the codes that commonly supports an appeal. Appeal with documentation specific to this code. The provider's billing office can help clarify what the carrier wants.
Which group code does CARC 140 appear under?
CARC 140 most often appears under: CO (Contractual Obligation) — Contractual write-off. The provider agreed to the rate. Patient does NOT owe this amount.
How do I appeal a CARC 140 denial?
Appeal with documentation specific to this code. The provider's billing office can help clarify what the carrier wants.
Related resources
Sources
Appeal a CARC 140 denial
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