Aetna
Operated by CVS Health.
Aetna denial notices identify the plan's reason and available review rights. The notice, plan terms, benefit program, denial category, and jurisdiction determine the correct route. Use the source links below as a starting point and verify them against your current documents.
Appeal process
Use the filing address, submission route, and deadline in the current denial notice. Do not infer a deadline from the carrier name alone: plan type, urgency, governing law, and member-specific terms can change both the appeal window and the decision clock. Ask Aetna to confirm receipt and the applicable clock in writing.
Denial scenarios to check against the current notice
- UM-2575 medical necessity denials
- Prior auth absent
- Step therapy on specialty drugs
- Out-of-network ER reduction
Portals
- Member portal: https://www.aetna.com
- Provider portal: https://www.aetnaprovider.com
Common Aetna plans
- Choice POS II
- Open Access HMO
- Open Access Aetna Select
- Premier
- Aexcel
- Better Health
- Medicare Eagle
- SmartCare
- Innovation Health
Frequently asked questions
How do I appeal a Aetna denial?
Follow the appeal instructions and filing date printed on the current denial notice. Product type, urgency, state law, and plan terms can change both the filing and decision clocks. If the notice describes external review, follow that member-specific process after the required internal review.
Which denial scenarios should I check against the Aetna notice?
The preparation library includes these possible scenarios: UM-2575 medical necessity denials; Prior auth absent; Step therapy on specialty drugs; Out-of-network ER reduction. Their inclusion is not a frequency claim; the current notice and member-specific policy control.
Which federal regulations apply to Aetna appeals?
Depends on plan type: ERISA §503 + ACA §2719 for commercial/employer plans, 42 CFR Part 422 Subpart M for Medicare Advantage, 42 CFR Part 438 Subpart F for Medicaid managed care.
Other National commercial
Appeal a Aetna denial
Upload the denial notice. DenialHelp helps verify the reason, organize evidence, and prepare a treating-clinician-reviewable package without promising an insurer outcome.
Get started →Contact: hello@denialhelp.com