Hawaii Insurance Commissioner
Hawaii Insurance Division (Department of Commerce and Consumer Affairs)
Contact information
- Agency: Hawaii Insurance Division (Department of Commerce and Consumer Affairs)
- Title: Insurance Commissioner
- Phone: (808) 586-2790
- Address: 335 Merchant Street, Room 213, Honolulu, HI 96813
- File a complaint: https://cca.hawaii.gov/ins/consumer-info-and-help/insurance-complaint-information/
- External review: https://cca.hawaii.gov/ins/external-review/
Balance billing & surprise billing protection
Federal NSA. Hawaii Prepaid Health Care Act covers most employees.
External review & appeal help
External review available; expedited for urgent cases.
How DenialHelp fits in
You typically need to file an internal appeal with your insurer before Hawaii will accept an external review request. DenialHelp drafts that internal appeal in five minutes from your denial letter — physician-ready, cited to medical evidence, and formatted for clean transmission to your insurer. If the internal appeal still loses, you can then file with the Hawaii Insurance Division (Department of Commerce and Consumer Affairs) for external review.
Frequently asked questions
How do I file an insurance complaint in Hawaii?
File online at https://cca.hawaii.gov/ins/consumer-info-and-help/insurance-complaint-information/ or call (808) 586-2790. Most states will investigate insurance company conduct, send the complaint to the insurer for a written response, and report findings to you.
What is the external review process in Hawaii?
External review available; expedited for urgent cases. Submit a request at https://cca.hawaii.gov/ins/external-review/.
Does Hawaii protect against surprise balance billing?
Federal NSA. Hawaii Prepaid Health Care Act covers most employees.
What if my appeal is denied by Hawaii insurance company?
After internal appeal denial, you can request external review through the state insurance department or its contracted Independent Review Organization (IRO). External review decisions are typically binding on the insurer. You can also file a complaint with the Hawaii Insurance Division (Department of Commerce and Consumer Affairs) regardless of appeal status.
Appeal your Hawaii health insurance denial
Upload your denial letter — DenialHelp drafts a physician-ready appeal in five minutes. $39 first-level appeal, money back if we can't draft a strong appeal.
Get started →Contact: hello@denialhelp.com