Kentucky Insurance Commissioner
Kentucky Department of Insurance
Contact information
- Agency: Kentucky Department of Insurance
- Title: Insurance Commissioner
- Phone: (800) 595-6053
- Address: 215 W Main Street, Frankfort, KY 40601
- File a complaint: https://insurance.ky.gov/PPC/Consumers/Default.aspx
- External review: https://insurance.ky.gov/PPC/Consumers/HealthCareReform/Default.aspx
Balance billing & surprise billing protection
Federal NSA primary.
External review & appeal help
External review within 120 days of final denial.
How DenialHelp fits in
The governing notice and plan determine whether internal review must be completed before an external request. DenialHelp helps organize the notice, candidate evidence, and a draft for patient and clinician review. Verify the current route and filing instructions with the Kentucky Department of Insurance or other authority that governs the case.
Frequently asked questions
How do I file an insurance complaint in Kentucky?
File online at https://insurance.ky.gov/PPC/Consumers/Default.aspx or call (800) 595-6053. Most states will investigate insurance company conduct, send the complaint to the insurer for a written response, and report findings to you.
What is the external review process in Kentucky?
External review within 120 days of final denial. Submit a request at https://insurance.ky.gov/PPC/Consumers/HealthCareReform/Default.aspx.
Does Kentucky protect against surprise balance billing?
Federal NSA primary.
What if my appeal is denied by Kentucky insurance company?
After internal appeal denial, you can request external review through the state insurance department or its contracted Independent Review Organization (IRO). External review decisions are typically binding on the insurer. You can also file a complaint with the Kentucky Department of Insurance regardless of appeal status.
Appeal your Kentucky health insurance denial
Upload the current notice to organize a reviewable draft. Confirm the applicable internal and external review route with the notice and current state or federal source.
Get started →Contact: hello@denialhelp.com