New Mexico Insurance Commissioner
New Mexico Office of Superintendent of Insurance (OSI)
Contact information
- Agency: New Mexico Office of Superintendent of Insurance (OSI)
- Title: Superintendent of Insurance
- Phone: (855) 427-5674
- Address: 1120 Paseo de Peralta, Santa Fe, NM 87501
- File a complaint: https://www.osi.state.nm.us/consumer-assistance/file-a-complaint/
- External review: https://www.osi.state.nm.us/consumer-assistance/external-review/
Balance billing & surprise billing protection
NM Surprise Billing Protection Act + federal NSA.
External review & appeal help
External review through OSI. Free, expedited available.
How DenialHelp fits in
You typically need to file an internal appeal with your insurer before New Mexico will accept an external review request. DenialHelp drafts that internal appeal in five minutes from your denial letter — physician-ready, cited to medical evidence, and formatted for clean transmission to your insurer. If the internal appeal still loses, you can then file with the New Mexico Office of Superintendent of Insurance (OSI) for external review.
Frequently asked questions
How do I file an insurance complaint in New Mexico?
File online at https://www.osi.state.nm.us/consumer-assistance/file-a-complaint/ or call (855) 427-5674. Most states will investigate insurance company conduct, send the complaint to the insurer for a written response, and report findings to you.
What is the external review process in New Mexico?
External review through OSI. Free, expedited available. Submit a request at https://www.osi.state.nm.us/consumer-assistance/external-review/.
Does New Mexico protect against surprise balance billing?
NM Surprise Billing Protection Act + federal NSA.
What if my appeal is denied by New Mexico insurance company?
After internal appeal denial, you can request external review through the state insurance department or its contracted Independent Review Organization (IRO). External review decisions are typically binding on the insurer. You can also file a complaint with the New Mexico Office of Superintendent of Insurance (OSI) regardless of appeal status.
Appeal your New Mexico health insurance denial
Upload your denial letter — DenialHelp drafts a physician-ready appeal in five minutes. $39 first-level appeal, money back if we can't draft a strong appeal.
Get started →Contact: hello@denialhelp.com