Texas Insurance Commissioner
Texas Department of Insurance
Contact information
- Agency: Texas Department of Insurance
- Title: Commissioner of Insurance
- Phone: (800) 252-3439
- Address: 1601 Congress Avenue, Austin, TX 78701
- File a complaint: https://www.tdi.texas.gov/consumer/complfrm.html
- External review: https://www.tdi.texas.gov/consumer/independent-review.html
Balance billing & surprise billing protection
TX SB 1264 (2019) — comprehensive surprise billing protection. Strong state law including mandatory mediation.
External review & appeal help
Independent Review Organization (IRO) review. Free, binding. TDI Consumer Help Line: 1-800-252-3439.
How DenialHelp fits in
The governing notice and plan determine whether internal review must be completed before an external request. DenialHelp helps organize the notice, candidate evidence, and a draft for patient and clinician review. Verify the current route and filing instructions with the Texas Department of Insurance or other authority that governs the case.
Frequently asked questions
How do I file an insurance complaint in Texas?
File online at https://www.tdi.texas.gov/consumer/complfrm.html or call (800) 252-3439. Most states will investigate insurance company conduct, send the complaint to the insurer for a written response, and report findings to you.
What is the external review process in Texas?
Independent Review Organization (IRO) review. Free, binding. TDI Consumer Help Line: 1-800-252-3439. Submit a request at https://www.tdi.texas.gov/consumer/independent-review.html.
Does Texas protect against surprise balance billing?
TX SB 1264 (2019) — comprehensive surprise billing protection. Strong state law including mandatory mediation.
What if my appeal is denied by Texas insurance company?
After internal appeal denial, you can request external review through the state insurance department or its contracted Independent Review Organization (IRO). External review decisions are typically binding on the insurer. You can also file a complaint with the Texas Department of Insurance regardless of appeal status.
Appeal your Texas health insurance denial
Upload the current notice to organize a reviewable draft. Confirm the applicable internal and external review route with the notice and current state or federal source.
Get started →Contact: hello@denialhelp.com