Virginia Insurance Commissioner
Virginia Bureau of Insurance (SCC)
Contact information
- Agency: Virginia Bureau of Insurance (SCC)
- Title: Commissioner of Insurance
- Phone: (877) 310-6560
- Address: 1300 E Main Street, Richmond, VA 23219
- File a complaint: https://www.scc.virginia.gov/pages/Consumer-Resources
- External review: https://www.scc.virginia.gov/pages/External-Review-Process
Balance billing & surprise billing protection
VA Balance Billing Protection Act + federal NSA. Strong state law for emergency + non-emergency facility-based services.
External review & appeal help
External Review through Bureau of Insurance. Office of the Managed Care Ombudsman offers free help.
How DenialHelp fits in
The governing notice and plan determine whether internal review must be completed before an external request. DenialHelp helps organize the notice, candidate evidence, and a draft for patient and clinician review. Verify the current route and filing instructions with the Virginia Bureau of Insurance (SCC) or other authority that governs the case.
Frequently asked questions
How do I file an insurance complaint in Virginia?
File online at https://www.scc.virginia.gov/pages/Consumer-Resources or call (877) 310-6560. Most states will investigate insurance company conduct, send the complaint to the insurer for a written response, and report findings to you.
What is the external review process in Virginia?
External Review through Bureau of Insurance. Office of the Managed Care Ombudsman offers free help. Submit a request at https://www.scc.virginia.gov/pages/External-Review-Process.
Does Virginia protect against surprise balance billing?
VA Balance Billing Protection Act + federal NSA. Strong state law for emergency + non-emergency facility-based services.
What if my appeal is denied by Virginia insurance company?
After internal appeal denial, you can request external review through the state insurance department or its contracted Independent Review Organization (IRO). External review decisions are typically binding on the insurer. You can also file a complaint with the Virginia Bureau of Insurance (SCC) regardless of appeal status.
Appeal your Virginia health insurance denial
Upload the current notice to organize a reviewable draft. Confirm the applicable internal and external review route with the notice and current state or federal source.
Get started →Contact: hello@denialhelp.com