HHS Office for Civil Rights (OCR)
Discrimination in health programs under ACA §1557 (race, color, national origin, sex including sexual orientation and gender identity, age, disability) goes here. Also HIPAA Privacy Rule violations.
What this agency handles
Discrimination complaints under ACA §1557, ADA Title III healthcare access, HIPAA Privacy/Security Rule violations, Title VI (race/color/national origin), Section 504 (disability), Title IX (sex in education).
When to file
When an insurer or provider has discriminated based on protected status — e.g., gender-affirming care denied as 'cosmetic' when the same procedure is covered for cisgender patients; refusal to provide qualified medical interpreter for LEP patients; wheelchair-accessible exam table unavailable.
How to file
Online complaint portal at HHS.gov/civil-rights/filing-a-complaint or by mail. 180 days from discrimination date (extendable for good cause).
Frequently asked questions
What does HHS Office for Civil Rights (OCR) handle?
Discrimination complaints under ACA §1557, ADA Title III healthcare access, HIPAA Privacy/Security Rule violations, Title VI (race/color/national origin), Section 504 (disability), Title IX (sex in education).
When should I file with them?
When an insurer or provider has discriminated based on protected status — e.g., gender-affirming care denied as 'cosmetic' when the same procedure is covered for cisgender patients; refusal to provide qualified medical interpreter for LEP patients; wheelchair-accessible exam table unavailable.
How do I file?
Online complaint portal at HHS.gov/civil-rights/filing-a-complaint or by mail. 180 days from discrimination date (extendable for good cause).
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Sources
Visit HHS Office for Civil Rights (OCR)
Online complaint portal at HHS.gov/civil-rights/filing-a-complaint or by mail. 180 days from discrimination date (extendable for good cause).
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